Your Privacy Policy —
We use your information Keeping You Secure

As one of Bangladesh's most trusted online gaming platforms, 8ubd places the highest priority on user privacy. This Privacy Policy explains what information we collect, how it is used, and the steps we take to keep your data safe.

By using 8ubd's services, you are considered to have agreed to the terms of this Privacy Policy. We recommend that all users read this policy carefully and contact our support team with any questions.

8ubd collects certain information from users for various purposes. The types of data collected are described in detail below:

Personal Identity Information:

• Full name and date of birth (for age verification)
• Mobile number and email address (if applicable)
• National ID or passport number (for KYC verification)
• Current address (for security verification)

Financial Information:

• Deposit & Withdrawal History
• Payment method details (Mobile Banking / Nagad / Rocket number)
• Transaction amount and date

Usage Data:

• Gaming History & Statistics
• Login time and device information
• IP address and browser information
• Cookies and similar tracking data

8ubd uses your information only for specific, legitimate purposes. We never use your data unnecessarily or sell it to third parties.

• Service Delivery: To manage your account, process deposits and withdrawals, and ensure a smooth gaming experience.
• Identity Verification: To prevent fraud and meet legal obligations.
• Customer Support: To resolve your issues and respond to your inquiries.
• Promotional Communications: To inform you about bonuses, offers, and updates (with your consent).
• Security Assurance: To detect unusual activity and protect your account.
• Responsible Gaming: To identify patterns of excessive gaming and provide appropriate support.
• Legal Compliance: To comply with applicable laws and regulations.

Your information is stored on secure servers and retained only for as long as necessary.

• Active Account: All data is retained while the account remains active.
• After account closure: Transaction data may be retained for up to 5 years due to legal obligations.
• KYC Documents: Stored securely after verification and deleted 3 years after account closure.
• Gaming Log: Retained for 2 years for dispute resolution and responsible gaming monitoring.

After the defined retention period, data is securely deleted or anonymized so it can no longer be traced back to you.

8ubd does not sell your personal information to any third party. However, your data may be shared in the following specific circumstances:

• Payment Processor: With Mobile Banking, Nagad, Rocket, or other payment gateway providers for transaction processing.
• Security Partners: With fraud detection and prevention service providers.
• Legal Authorities: In response to a court order or a lawful request from a government authority.
• KYC Services: With third-party identity verification providers (minimum necessary data only).

All third-party partners operate under strict confidentiality agreements and are prohibited from using your data for their own purposes.

The 8ubd website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for core platform functionality — login sessions and security tokens.
• Performance Cookies: To measure site speed and performance.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand usage patterns — this data is non-personally identifiable.

You can manage cookies through your browser settings, though disabling certain cookies may limit platform functionality.

As an 8ubd user, you have several important rights regarding your own information:

• Right to Access Data: You may request a copy of the information we hold about you at any time.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request restrictions on specific uses of your data.
• Right to Object: You may opt out of marketing communications at any time.
• Right to Data Portability: You may request a copy of your data in a portable format.

To exercise any of these rights, please contact our support team. We typically respond within 7 business days.

8ubd uses the latest technology and methods to keep your information secure. Our security infrastructure is outlined below:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data is stored in encrypted format.
• Firewall & DDoS Protection: Secured at the server level.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Security Audit: Regular third-party security audits are conducted.
• Access Controls: Only authorized personnel may access specific data.

8ubd provides services exclusively to individuals aged 18 and above. We do not knowingly collect or process data from minors.

• Age verification is mandatory at registration.
• If we discover that a minor has created an account, that account will be immediately closed and all associated data will be deleted.
• If a parent suspects their child has created an account, please notify our support team immediately.

8ubd may update this Privacy Policy from time to time. For any significant changes, we will notify you through the following methods:

• A notice will be displayed on the website.
• An SMS or app notification will be sent to your registered mobile number.
• The "Last Updated" date at the top of the page will reflect the change.

Continued use of the service after any changes will be considered as your acceptance of the updated policy. We recommend checking this page regularly.

For any questions, concerns, or requests regarding our Privacy Policy, feel free to reach out to us:

• Email: [email protected]
• Live Chat: 24/7 via website or app
• Response Time: Typically within 24–72 hours